FAQ

FAQ

1. How to purchase Easyway eBikes?

You can visit our Shopify store easywayebike.com, select the electric bike model you prefer, and complete the online payment. We support multiple payment methods, including bank transfer and credit card.

2. What types of eBikes do you offer?

We offer a variety of eBike models, including city commuter, mountain, and folding bikes. All products can be customized according to your requirements with our OEM and ODM services.

3.What is the warranty period for your eBikes?

Easyway eBikes come with a 12-month warranty that covers manufacturing defects and quality issues. Please refer to our warranty policy page for more detailed information.

4. Do you offer sample purchases?

Yes, we offer sample purchase service. Before placing a bulk order, you can first order a sample for inspection and testing to ensure the product meets your requirements.

5.How can I start an OEM/ODM collaboration for customized eBikes?

If you have customization needs, please contact us with your design requirements and order quantity. We will provide a quote and production plan based on your needs. The minimum order quantity is 100 units.

6.What are the available payment methods for orders?

We accept payment via bank transfer. As per our cooperation agreement, you need to pay an 80% deposit to start production, and the remaining 20% will be paid before the final batch of goods is shipped.

7. Where do you ship eBikes to?

We offer worldwide shipping, including to Europe, the United States, Canada, Japan, and more. Shipping fees and delivery times depend on your location.

8. How can I track my order?

You can track the shipping status of your order anytime using the tracking link provided. If you have any questions, you can also contact our customer service team.

9. How can I contact customer service?

If you have any questions or need assistance, you can contact us through:

• Phone/WhatsApp: +8613554991036

• Email: info@easywayebike.com

10. What eBike accessories do you offer?

We offer various eBike accessories, including batteries, wheels, brake systems, etc. Please check our product page for details or contact us for more information.

11. Can I return or exchange the eBike if it doesn’t meet my needs?

We offer a return policy, but the product must be unused and in its original packaging. For returns or exchanges, please contact customer service or refer to our return policy.