B2B support for e-bike product selection, warranty coordination, spare parts, and OEM / ODM project follow-up.
E-bike Support, Warranty & Spare Parts for B2B Buyers
Frequently Asked Questions (FAQ)
Product & Customization
Q1. What is the warranty period for your electric bikes?
A1. Our e-bikes come with a 12-month warranty covering the motor, battery, controller, and frame (under normal use). For details on specific components, please contact our support team.
Q2. Can I customize the color or logo?
A2. Yes, we offer custom color, logo, packaging, and even frame design options for OEM/ODM and wholesale clients. Minimum order quantity (MOQ) applies depending on the request.
Q3. Are your e-bikes water-resistant?
A3. Yes, most of our models come with an IPX4 to IPX6 water resistance rating. They are suitable for daily use in light rain, but we advise against riding in heavy storms or submerging the electronics.
Shipping & Delivery
Q4. How can I track my order?
A4. Once your order is shipped, we will provide a tracking number and link via email or WhatsApp. You can track your shipment status online at any time.
Q5. Do you ship internationally?
A5. Yes. We support international shipping for B2B orders. Shipping method, delivery time, documents, and cost should be confirmed by destination, order quantity, and product type.
Q6. How long does shipping take?
A6. For in-stock products, delivery usually takes 7–15 business days depending on your location. For bulk OEM/ODM orders, production and delivery timelines will be confirmed during the order process.
After-Sales & Technical Support
Q7. What should I do if my e-bike has an issue?
A7. Please contact our support team immediately with photos or videos. We provide remote troubleshooting, replacement parts, and video guides. If needed, we also offer authorized service center referrals.
Q8. Do you provide replacement parts?
A8. Yes. We supply all key spare parts, including batteries, controllers, displays, motors, and brakes. For wholesale customers, we include a spare parts kit based on order volume.
Q9. Is technical support available after purchase?
A9. Definitely. We offer lifetime technical support via email, WhatsApp, or video call. Our service team will assist you with any installation, maintenance, or repair inquiries.
Order & Payment
Q10. What payment methods do you accept?
A10. We accept PayPal, credit card, T/T (bank transfer), and selected local payment methods. For bulk or B2B orders, flexible terms can be discussed case by case.
After-Sales Support
We provide a 1-year limited warranty for core components of our mountain e-bikes, including motor, battery, and controller. In case of defects, we supply free spare parts and remote technical assistance to ensure your bike stays in peak condition.
Technical Support
Need Technical Help?
Still need help?
Contact our engineers via the form below.
We usually reply within 24 hours
Request Product List and Project Quotation
Online Support
Have a question? Click in the bottom right corner. Our live chat team is ready to help you.
Maintenance Tips
How to Maintain Your E-bike
